Welcome to the Zonovamarket Help Center! Here are answers to some of the most common questions our customers ask about ordering, shipping, and returns.
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Orders & Shipping
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When will my order ship? Orders are typically processed and shipped within 1 to 3 business days (excluding weekends and holidays) after your order confirmation email.
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How long does delivery take? Because we partner with global fulfillment networks to bring you unique products, standard shipping typically takes between 7 to 15 business days.
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How can I track my order? Once your order ships, you will receive an email notification containing your unique tracking number and a direct link to monitor your package's transit.
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Returns & Refunds
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What is your return policy? You have 30 calendar days from the date you received your item to request a return. Items must be unused, in their original packaging, and in the same condition you received them.
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How do I start a return? Reach out to our support team at customersupport@zonovamarket.com to initiate a return request and get further instructions.
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Contact & Support
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How do I contact customer support? You can email us at any time at customersupport@zonovamarket.com. Our support hours are Monday through Friday, 9:00 AM – 5:00 PM (EST), and we typically reply within 24–48 hours.
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